Privacy policy
Who we are
Oaken Vault is the data controller for the personal data we process about you.
Oaken Vault, CVR 42726680, Eskilstrup Jernbanegade 11, 4863 Eskilstrup, Denmark. Email: info@oakenvault.com
When you shop with us
We process your name, address, email, phone number and your order and payment details so we can deliver your order, send your invoice and help you if something is wrong with your item.
Legal basis: our contract with you and our bookkeeping obligations (GDPR Art. 6(1)(b) and (c)).
When you contact us
We process what you write to us and what we need to reply to you.
Legal basis: our legitimate interest in being able to help you (Art. 6(1)(f)).
Newsletter
If you sign up, we process your email address, the topics you have chosen, and which of our emails you open and which links you click. We use this to send you news and offers about the topics you have chosen and to make the newsletter more relevant.
Legal basis: your consent (Art. 6(1)(a)). You can always unsubscribe or change your topics using the links at the bottom of every email.
Cookies, analytics and advertising
The shop uses necessary cookies to work. With your consent, we also use cookies for analytics and advertising through Google Analytics, Google Ads, Meta (Facebook and Instagram), ProfitMetrics and Mouseflow. You give and withdraw your consent through the cookie banner.
Who we share data with
We use suppliers that process data on our behalf under a data processing agreement:
- Shopify: online store and payments
- Shipmondo, Homerunner and carriers such as DAO, GLS and DHL: delivering your parcel
- MailerLite: newsletter
- Google: email, analytics and advertising
- Meta: advertising
- ProfitMetrics: ad measurement
- Mouseflow: analysis of how the site is used
- Billy: bookkeeping
Some of them process data outside the EU, mainly in the US. This is based on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
How long we keep your data
We keep order and accounting records for 5 years from the end of the financial year they relate to, as required by the Danish Bookkeeping Act. We keep messages for as long as the matter requires, and no longer than 3 years after our last contact. We keep newsletter data for as long as you are subscribed.
Your rights
You have the right to access, correct and delete your data, to restrict or object to its processing, and to receive your data in a portable format. Write to info@oakenvault.com. You can complain to the Danish Data Protection Agency, datatilsynet.dk.
