Refund policy

We have a 365-day return policy on most products, which means you have 365 days after receiving your item to request a return.

Trading card games (TCG): 20 days. Trading card game products, including booster packs, booster displays, collector boosters, bundles, theme decks and scene boxes, have a 20-day return window instead of 365 days. You have 20 days after receiving the item to request a return. This applies to every product listed in our TCG categories.

Why 20 days: a long return right lets scalpers buy sealed, wait out the market, and send back whatever does not hold its value. Twenty days is plenty if you change your mind, and too short to flip risk free.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. Sealed products must be unopened. You will also need the receipt or proof of purchase.

To start a return, you can contact us at Info@OakenVault.com. If your return is accepted we will send you a return shipping label and deduct the cost of the return shipping label from the refund amount. Items sent back to us without first requesting a return will not be accepted. We recommend that you send it back in the same box we shipped it in, and use the same void-fill as well, as this ensures that it is safe during the return.

You can always contact us for any return questions at Info@OakenVault.com.

Pre-orders
You can cancel a pre-order for a full refund at any time before it ships. Once it has shipped, the return window for that product applies from the day you receive it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Unfortunately, we cannot accept returns on gift cards.