We are based in Eskilstrup on the island of Falster in south-eastern Denmark, a short ferry ride from Germany. Every order is packed and shipped from here.

We have partnerships with many different companies spread across the globe, so we consider ourselves an international company.

Not at the moment. Our board game café and store in Maribo closed in August 2026, when we moved to Eskilstrup.

The new premises are our warehouse and are not open to visitors yet. We will say so here as soon as that changes.

In-stock orders placed before 15:00 on a business day are shipped the same day. Orders placed after 15:00, at weekends or on Danish public holidays are shipped the next business day.

During busy periods, there might be a delay of up to one additional business day.

We ship to most countries worldwide.

If your country doesn't appear during checkout, it means we need to calculate the shipping fee manually. Please email us at Info@oakenvault.com for a custom shipping quote. Be aware that shipping outside of Europe can be quite expensive.

When you pre-order, you pay in full at checkout. Your copy is reserved and ships as soon as it reaches us.

We only list what we have. We list the exact quantity we have been allocated or secured. We do not take pre-orders on stock we are not certain of receiving. If the page says three, we have three.

Two kinds of pre-order

Publisher releases. Titles with a release date fixed by the publisher, such as new Magic: The Gathering sets. These dates are contractual and rarely move. We ship on release day.

Crowdfunding. Titles from Kickstarter and Gamefound. Dates are estimates set by the creator and often slip, sometimes by months. We receive our copies at roughly the same time as everyone else who backed the campaign, so the campaign's own updates page is the best place to follow the timeline.

Cancelling

Cancel any time before dispatch for a full refund.

Price

The pre-order price applies during the pre-order period only. Once it ends, the price is likely to increase.

Shipping

If you add pre-orders and in-stock products to the same order, we ship it together when the pre-order arrives. If there are multiple pre-orders on the same order, we wait until all pre-orders have arrived before sending your order.

If you want the in-stock products shipped immediately, place them as a separate order.

Yes, free of charge from 1 November to 23 December.

Switch on "Build your gift" on the product page and pick your paper and tag. We don't offer gift wrapping the rest of the year.

We carefully curate all our products as we want to make sure that everything we sell lives up to our standards. We do this by testing products and watching/reading reviews. BoardGameGeek score is one of the metrics that we look at before adding a new game to our store. We also value board game critics' opinions, such as those from Dice Tower and Shut Up & Sit Down.

If you bought one of our products and it did not live up to your expectations, we also encourage you to contact us so we can consider if the product should remain in our store. The money of our customers is too precious to be spent on bad products.

Kickstarter games are games that have been funded through funding sites like Kickstarter and Gamefound.

Kickstarter games are special for 2 reasons:

1. They might never reach normal distribution so the only way to get a copy is to either fund the original project or buy it from someone who did.

2. Kickstarter games often have more or higher quality content to encourage people to fund the project. Kickstarter games will therefore often be of greater quality than those you can buy through retail.

Oaken Vault helps many kickstarter games reach funding. As a reward, we get to sell those games to you, so that you can get your hands on a special copy even if you were too late to back the project. You also don’t have to take the risk of paying for something that has yet to be produced, we take that risk so that you don’t have to.

If there is a kickstarter game that you want you can always contact us at Info@oakenvault.com so we can try to get it for you.

We have a 365-day return policy on most products, which means you have 365 days after receiving your item to request a return.

Trading card game products are the exception. They have a 20-day return window.

We chose 365 days to give our customers the best service. You don't have to worry about buying gifts, as the recipient will always have plenty of time to return the product.

Click here if you want to know more about our refund policy.

We typically process refunds on the day we receive your return, but please allow up to 7 days during peak periods.